Support


 

Common Questions and Answers

Have a look at some of our customers most common questions and answers below.  If you don't see your question, please fill out the form at the bottom of the page and our support team will get back to you.

  

  

Are your masks reusable/washable?

Our PURE-MSK Nanofiber masks are designed as disposable. If your mask is damaged or soiled, or if breathing through the mask becomes difficult, you should remove the face mask, discard it safely, and replace it with a new one. If you think you have been exposed to viral particles, it’s recommended that you dispose of the mask after such use and use a new one the next time. Our nanofiber material is durable; however, we caution you to be aware of your environment and what you and the mask may have been exposed to. At this time, we do not recommend washing or disinfecting the mask.

 

When will your Black masks be available?

We expect to have our Black PURE-MSK Nanofiber masks available later this summer. Our White masks are available for immediate delivery. Please join our mailing list below to receive an alert for when they become available.

 

When will your Kids masks available?

We will begin taking pre-orders for our Kids PURE-MSK Nanofiber masks in the coming days and we expect to begin shipping at the end of the month. Please join our mailing list below to receive an alert for when they become available.

 

When can I expect to receive my order?

Nano Air Mask is proud to offer its customers UPS Ground shipping service which delivers within 5 business days in transit. Business days do not include Saturdays or Sundays or Holidays.

 

Do you ship to Canada?

We expect to be able to ship to Canada in the coming weeks. Please join our mailing list below to receive an alert for when it becomes available.

 

What are the dimensions of the Adult/Kids masks?

The dimensions for the PURE-MSK Nanofiber Adult masks are 75mm x 207mm and the dimensions for the Kids mask are 55mm x 175mm. The mask then expands to cover the nose and the chin for a comfortable and secure fit.

 

Are your masks certified by NIOSH as N95?

PURE-MSK is not NIOSH approved; however, an independent lab confirmed that PURE-MSK met the test method acceptance criteria for prequalification related to particle penetration and inhalation/exhalation resistance for N95 certification.


If you still have questions, please fill out and submit the form below.

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